Refund and Returns Policy

Effective Date: 1st January 2025

At ProVision Shield LTD, we are committed to ensuring your satisfaction with our products. This Refunds and Returns Policy outlines the terms and procedures for returning products and obtaining refunds. By purchasing from provisionshield.com, you agree to this policy.

1. Eligibility for Returns

  • Products can be returned within 30 days of the delivery date.
  • To be eligible for a return, items must be unused, in their original condition, and in their original packaging.
  • Proof of purchase (e.g., receipt or order confirmation) is required for all returns.

2. Non-Returnable Items

The following items are not eligible for return:

  • Products that have been used, damaged, or altered after delivery.
  • Products without their original packaging or proof of purchase.

3. How to Initiate a Return

To initiate a return:

  1. Contact our customer support team at [email protected] with your order number and reason for the return.
  2. Our team will provide you with a return authorization and instructions for sending the product back.
  3. Ensure the product is securely packaged to prevent damage during transit.

4. Return Shipping Costs

  • Customers are responsible for return shipping costs unless the return is due to our error (e.g., incorrect or defective product).
  • We recommend using a trackable shipping service as we cannot guarantee receipt of your returned item.

5. Refund Process

  • Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed within 14 business days and credited to your original method of payment.
  • Original shipping fees are non-refundable unless the return is due to our error.

6. Exchanges

  • Exchanges are allowed for defective or damaged items only. If you need an exchange, contact us at [email protected] with your order details.

7. Damaged or Defective Items

  • If you receive a damaged or defective product, please contact us immediately at [email protected] with photographic evidence and your order number.
  • We will arrange for a replacement or refund at no additional cost to you.

8. Contact Us

For any questions or assistance regarding returns and refunds, please contact our customer support team:

Email: [email protected]
Address: Via Abc 1, 12345, City, Italy

Thank you for choosing ProVision Shield LTD. We value your trust and are dedicated to providing the best possible service.